Help for personal trainers and clients using the TrainerHub iOS app.
The fastest way to get help is by email. We typically respond within 1 business day.
Email: support@trainerhub.app
TrainerHub supports two ways to sign in. By default, enter your email and password on the Sign In screen. If you'd rather not use a password, choose one-time code and we'll email you a 6-digit code instead. Forgot your password? Tap Forgot password to get a secure reset link.
Open your trainer's profile, tap Book a session, pick an available time, and confirm. You'll get a notification when your trainer accepts the request.
Trainers connect a Stripe account in the app. Payouts are processed automatically after each completed session, on Stripe's standard schedule.
Open the session from your Schedule and tap Cancel or Reschedule. Please give your trainer as much notice as possible — individual trainers may have their own cancellation policy.
Go to Profile → Settings → Delete Account, or email support@trainerhub.app from your account email and we will permanently delete your account and associated data within 30 days.
We use Supabase and Stripe — both industry-standard providers — to keep your data and payments secure. See our Privacy Policy for details on what we collect and how it's used.